All orders are shipped fully insured to protect against loss or damage during transit.
We use secure and reliable carriers to ensure safe and discreet delivery.
A signature upon delivery may be required for high-value orders.
2. Processing & Dispatch Times
Orders are typically processed within 1-2 business days after payment is received and confirmed.
Once shipped, you will receive a tracking number to monitor your order.
3. Shipping Destinations & Costs
We currently ship within the European Union (EU).
Shipping fees are calculated at checkout based on the destination and order value.
Free shipping may be available for orders exceeding a certain amount.
4. Estimated Delivery Times
Delivery times vary by destination but typically range between 2-7 business days within the EU.
While we strive to meet these estimates, we are not responsible for delays caused by customs, carriers, or other external factors.
5. Lost or Damaged Shipments
If your package is lost or arrives damaged, contact us immediately.
We will handle the insurance claim process and arrange a suitable resolution.
If a package appears tampered with, do not accept it and inform us right away.
6. Customs & Duties
Orders shipped within the EU do not incur import duties or customs fees.
However, customers are responsible for any local taxes or regulations that may apply in their country.
7. Address Accuracy & Delivery Issues
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply.
