About Us

Big Change Starts Small

Pure x Precious is a brand-new webshop for buying precious metals in Europe. Though our journey has just begun, we're starting small but dreaming big. We are committed to building a webshop where both experienced investors and collectors as well as curious newcomers can confidently explore, learn, and invest in gold and silver bullion.

Bullion From Distinguished Mints Around the World

Our diligently curated selection of gold and silver bullion comes from established mints worldwide. Whether you want to collect unique coins or invest in precious metals to diversify your portfolio, you'll find authenticated bullion backed by our commitment to authenticity and competitive pricing.

Your Partners in Precious Metal Investment

Precious metals have served as a store of value across civilizations for thousands of years. As we grow, we remain grounded in our core values of integrity, quality, and customer focus. Pure x Precious is here to guide and support you through every step of your precious metal investment journey. Whether you're a customer, a partner, or just visiting our profile, we warmly welcome you to join us on this path.

FAQ

Our FAQ section provides quick answers to common questions about our products, services, and policies. It's designed to help you find the information you need without having to contact our support team, making your shopping experience smoother and more enjoyable.

What is Pure x Precious and why does it exist?

Pure x Precious is a small online bullion company dedicated to sharing our passion for precious metals. We aim to empower our customers to understand the value of physical investments and help them grow their bullion stacks and coin collections through our webshop.

What types of bullion do you offer?

We offer a diverse range of bullion products, including coins, bars, and rounds from renowned mints such as the Perth Mint, the Royal Mint, the Germania Mint, and more. Our selection features both investment-grade bullion and modern collectible pieces.

How do I place an order?

Placing an order is easy: browse our product listings, add your favourite bullion to the cart, and proceed to checkout. We offer a variety of payment methods to ensure a seamless shopping experience. If you need any assistance, feel free to reach out to us.

What payment methods do you accept?

We accept several payment methods, including credit/debit cards, Ideal, and bank transfers. Our goal is to provide a convenient and secure payment process for our customers.

Is there a minimum purchase requirement?

No, we do not have a minimum purchase requirement. You are welcome to buy as little or as much as you like.

Do I need to provide identification for large orders?

Yes, for orders totalling €5,000 or more, we require identity verification. This is essential to comply with legal and anti-money laundering regulations. Your passport information must match the details on your bank card to ensure secure processing and prevent fraudulent transactions.

How is my order shipped?

We offer secure and insured shipping options to ensure your order arrives safely via Postnl and DHL. Shipping times and costs will vary based on your location and the shipping method selected at checkout.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Do you ship internationally?

Yes, however, we are serving countries withing European Union. Please, allow us time to add more countries in future and update our shipping rates.

What is your return policy?

We do not offer a return policy for bullion coins and bars, as their prices are closely tied to the constantly changing financial markets. However, collectible coins that come in presentation boxes, blister cards, or other presentation cases can be returned within 14 days of purchase. If you are not satisfied with your purchase, please contact our customer service team. We are committed to addressing any issues and ensuring a better experience in the future.

How can I stay updated on new arrivals and special offers?

Join our newsletter to receive updates on the latest arrivals, exclusive offers, and expert insights. You can sign up on our website by entering your email address in the newsletter subscription box.

Can I sell my bullion to Pure x Precious?

At this time, we do not offer buyback services as we are still in the development stage as a small company. However, we understand the importance of providing a buyback option and are actively working to make this service available to our customers in the near future. Subscribe to our newsletter to stay updated on when this service will launch.

How can I contact customer service?

You can reach our customer service team via email or phone, or simply write us on WhatsApp during business hours. Visit our Contact Us page for more information.

How do you ensure the authenticity and quality of your bullion?

At Pure x Precious, we source our coins directly from reputable European mints and distributors to guarantee authenticity and quality. Our team conducts thorough inspections before shipping to ensure that each item meets our high standards.

Can I visit your shop in person, or is it strictly online?

Currently, we operate strictly online to keep our overhead costs low and pass the savings on to our customers. However, Pure x Precious is always available to assist you with any inquiries or concerns.