Return and Refund Policy

1. No Returns on Precious Metals

Due to the fluctuating market prices of precious metals, we do not accept returns or offer refunds on bullion coins, bars, or any other precious metal products once a purchase has been completed.

2. Order Cancellations

• If you wish to cancel your order, please contact us immediately.
• Cancellation is only possible before payment has been received.
• Once the payment is confirmed, the order is final and cannot be canceled or refunded.

3. Damaged or Incorrect Items

• We carefully inspect and package all orders before shipping. However, if you receive an incorrect or significantly damaged item, please notify us within 24 hours of delivery.
• To process a claim, send clear photos of the item and packaging to our customer support.
• If a mistake is confirmed, we will arrange for a replacement or discuss a suitable resolution.

4. Insured Shipping and Lost Packages

• All orders are shipped fully insured against loss or damage during transit.
• If your package is lost or arrives damaged, contact us immediately. We will handle the insurance claim and provide a suitable resolution.
• If a package appears tampered with, do not accept it and inform us right away.
• We are not responsible for delays caused by the shipping carrier.

5. Legal Compliance

By placing an order with us, you acknowledge and agree to these terms. This policy aligns with industry standards for bullion sales and follows applicable consumer protection laws.

For any questions, feel free to contact our support team.