Shipping Policy

1. Shipping Methods & Insurance

• All orders are shipped fully insured to protect against loss or damage during transit.
• We use secure and reliable carriers to ensure safe and discreet delivery.
• A signature upon delivery may be required for high-value orders.

2. Processing & Dispatch Times

• Orders are typically processed within 1-2 business days after payment is received and confirmed.
• Once shipped, you will receive a tracking number to monitor your order.

3. Shipping Destinations & Costs

• We currently ship within the European Union (EU).
• Shipping fees are calculated at checkout based on the destination and order value.
• Free shipping may be available for orders exceeding a certain amount.

4. Estimated Delivery Times

• Delivery times vary by destination but typically range between 2-7 business days within the EU.
• While we strive to meet these estimates, we are not responsible for delays caused by customs, carriers, or other external factors.

5. Lost or Damaged Shipments

• If your package is lost or arrives damaged, contact us immediately.
• We will handle the insurance claim process and arrange a suitable resolution.
• If a package appears tampered with, do not accept it and inform us right away.

6. Customs & Duties

• Orders shipped within the EU do not incur import duties or customs fees.
• However, customers are responsible for any local taxes or regulations that may apply in their country.

7. Address Accuracy & Delivery Issues

• Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If a package is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply.