Terms of service

Terms and Conditions

Article 1 - Definition of Terms

1.1 Trader: The natural person or legal person operating or representing Pure x Precious.

1.2 Consumer: Any natural person acting for purposes outside their trade, business, craft, or profession who enters into a distance contract with the Trader.

1.3 Cooling-off Period: The period within which the Consumer may exercise the right of withdrawal.

1.4 Distance Contract: An agreement concluded between the Trader and Consumer within the framework of an organized system for distance selling, using only one or more means of distance communication.

1.5 Right of Withdrawal: The Consumer's option to withdraw from the contract within the cooling-off period.

1.6 Day: Calendar day.

1.7 Digital Content: Data produced and supplied in digital form.

 

Article 2- Identity of the trader

Company address:                         Pure x Precious

                                                       Zinkstraat 24,

                                                       4823AD Breda

Telephone number:                        +31617229805

Email address:                                info@purexprecious.com

Chamber of Commerce number:   95231749

VAT number:                                  NL005139479B85

 

Article 3 - Applicability

3.1 These terms and conditions apply to every offer made by the Trader and to every contract concluded at a distance between the Trader and Consumer.

3.2 Before the contract is concluded, the text of these terms and conditions will be made available to the Consumer. If this is not reasonably possible, the Trader will indicate how the terms can be viewed and sent to the Consumer free of charge upon request.

 

Article 4 - The Offer

4.1 The offer includes a complete and accurate description of the products. The description is sufficiently detailed to enable the Consumer to assess the product adequately.

4.2 Apparent mistakes or errors in the offer do not bind the Trader.

4.3 The majority of products are subject to margin scheme taxation, with gold being exempt from VAT. However, some bullion products are charged with VAT. Starting in 2025, most newly issued coins will incur a 21% VAT as per European and Dutch regulations.

 

Article 5 - The Contract

5.1 The contract is concluded when the Consumer accepts the offer and meets the conditions stipulated.

5.2 The Trader will confirm the contract electronically without delay.

 

Article 6 - Right of Withdrawal

6.1 Consumers have a cooling-off period of 14 days to withdraw from the contract without providing any reason.

6.2 The cooling-off period starts on the day the Consumer receives the product.

 

Article 7 - Consumer Obligations during the Cooling-off Period

7.1 During the cooling-off period, the Consumer must handle the product and packaging with care. The product may only be unpacked or used as necessary to assess its nature and characteristics.

7.2 The Consumer is liable for diminished value resulting from improper handling beyond what is necessary.

 

Article 8 - Exercise of the Right of Withdrawal by the Consumer and the Associated Costs

8.1 To exercise the right of withdrawal, the Consumer must notify the Trader explicitly via email or the online withdrawal form.

8.2 The Consumer bears the direct costs of returning the product.

 

Article 9 - Obligations of the Trader under a Withdrawal

9.1 Upon receiving a withdrawal notice, the Trader will confirm receipt.

9.10 Refunds, including delivery costs, will be made within 14 days after receiving the returned product or proof of its return.

 

Article 10 - Exclusion of the Right of Withdrawal

10.1 The right of withdrawal is excluded for:

a)      Products with fluctuating market prices beyond the Trader’s control (e.g., bullion coins and bars).

 

Article 11 - The Price

11.1 Prices stated in the offer are based on margin scheme unless explicitly stated otherwise.

11.2 Prices are monitored and adjusted in real-time based on current market conditions.

 

Article 12 - Adherence and Extra Guarantee

12.1 The Trader guarantees that the products meet the contract, specifications, and reasonable usability requirements.

12.2 Additional guarantees offered do not limit the statutory rights of the Consumer.

 

Article 13 - Delivery and Performance

13.1 The Trader will take the utmost care when receiving and executing orders.

13.2 Delivery occurs at the address provided by the Consumer.

13.3 The Trader will inform the Consumer if delivery is delayed beyond the agreed timeframe or if product didn’t pass quality control and is out of stock.

13.4 Orders are typically dispatched the next day. During busy periods, dispatch may take up to three days.

 

Article 14 - Ongoing Performance Contract: Term, Termination, and Renewal

14.1 The Consumer may terminate an indefinite contract with due observance of agreed cancellation terms.

14.2 Automatic renewal of fixed-term contracts is not applicable.

 

Article 15 - Payment

15.1 Payments must be made using the methods specified during checkout.

15.2 In the event of non-payment, the Trader may suspend or terminate the agreement.

 

Article 16 - Complaints Procedure

16.1 Complaints must be submitted to the Trader promptly and clearly described.

16.2 The Trader will respond within 14 days of receiving the complaint.

 

Article 17 - Retention of Title

17.1 Ownership of products transfers to the Consumer upon full payment.

17.2 Until full payment is received, the products remain the Trader’s property.

 

Article 18 - Supplementary Provisions

18.1 Changes to these terms will only take effect after being published.

18. 2 In case of conflict, the Dutch language version of these terms prevails.